Terms of service

1. These terms

These terms are an agreement between you and Elcara L.L.C-FZ (“Elcara”, “we”, “us”), Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE. They apply when you use the website resolvedmarkets.com, the Resolved Markets API, data, streams, MCP server and tools, and any service we provide through them (the “Service”).

By using the Service, you accept these terms. If you do not accept them, do not use the Service.

If you use the Service for an organisation, you confirm that you can bind it, and “you” includes it. You must be 18 or older. You confirm that you use the Service for your trade, business or profession.

If you have a signed agreement with us for a service, that agreement wins where it differs from these terms.

2. The Service

We may change, suspend or stop any part of the Service at any time, without notice. We may suspend or end your access at any time, for any reason, without notice.

3. Not advice

We provide data and tools only. We are not a financial adviser, broker or trading platform. Nothing in the Service is financial, investment or trading advice. Data can be late, incomplete or wrong, and past market data does not predict future results. You alone are responsible for your trading and other decisions.

4. Your use

You must not:

• break the law or anyone’s rights
• try to break into, overload or disrupt the Service or the systems behind it
• copy, scrape or harvest the Service or its content at scale, by robot or other automated means, without our written permission
• reverse engineer, decompile or copy any part of the Service
• send spam, malware or harmful code
• pretend to be someone else, or to be linked with us when you are not
• resell or redistribute raw data, or build a competing data product, without a written enterprise licence from us
• share your API keys, or use more than one account or key to get past your plan’s limits

5. Accounts

You must give true details and keep your sign-in data and keys secret. You are responsible for everything done through your account.

6. Fees

Plans and prices are on our pricing page. We may change them at any time. A new price applies from your next billing period.

Subscriptions renew automatically at the start of each billing period until you cancel. You can cancel at any time from your dashboard. Access continues until the end of the period you paid for.

All fees and credits are non-refundable, except as our Refund Policy says. Credits have no cash value and cannot be transferred. We may remove credits from an account that we suspend or close.

Fees do not include taxes. You pay all taxes on them. If you start a chargeback or payment dispute without contacting us first, we may suspend your account.

7. Intellectual property

We and our licensors own the Service and everything in it, including text, data, design, logos and code. We give you a limited, non-exclusive, non-transferable right to use the Service under these terms. We can take this right back at any time.

You may use the data you get through your account for your own research, analysis and applications, within section 4. You own the models and strategies you build with the data.

If you send us ideas or feedback, we may use them freely, without paying you.

8. No warranty

The Service is provided “as is” and “as available”. To the extent the law allows, we give no promise of any kind about it, express or implied. This includes any promise that it is accurate, complete, secure, free of errors or fit for your purpose.

9. Our liability

To the extent the law allows:

• we are not liable for any indirect or consequential loss, or for any loss of profit, revenue, business, contracts, data, goodwill or opportunity, or any trading loss
• our total liability for all claims together is limited to the fees you paid us for the Service in the 1 month before the event that caused the claim, or USD 10 if you paid nothing

Nothing in these terms limits a liability that the law does not allow us to limit.

10. Your indemnity

You will defend and compensate Elcara, its owners, staff and contractors for every claim, loss and cost, including legal fees, that comes from your use of the Service, or your breach of these terms or the law.

11. Time limit for claims

You must start any claim about the Service or these terms within 6 months after the event that caused it. After that, the claim is barred, to the extent the law allows.

12. Law and disputes

The laws of the Emirate of Dubai and the federal laws of the UAE govern these terms and any dispute about them or the Service.

Any dispute goes to final and binding arbitration under the Arbitration Rules of the Dubai International Arbitration Centre (DIAC). There is one arbitrator. The seat is Dubai, UAE. The language is English.

You may bring a claim only for yourself, not as a member or representative of a class or group. Claims of different users may not be joined.

We may also go to any court for an urgent order, to protect our intellectual property or to recover money you owe us.

13. Changes

We may change these terms at any time. The new version applies from the date we post it here. If you keep using the Service, you accept it.

14. General

We may transfer our rights and duties under these terms to anyone. You may not transfer yours without our written consent.

If any part of these terms is found invalid, the rest still applies. If we do not enforce a right at once, we can still enforce it later. We are not liable for delay or failure caused by events outside our reasonable control.

These terms, our privacy policy and any signed agreement with us are the whole agreement about the Service. If a translation differs, the English version applies.

15. Contact

Elcara L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE. Email: [email protected].